2023 Summer Retail Banking Internship - Alaska
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Qualifications • College Juniors pursuing a bachelor’s degree— all majors considered and external hires only • Strong analytical and decision-making skills • Effective interpersonal and relationship building skills • General understanding of PC with Windows based applications, digital technology (mobile, apps, web-based browsing) and ability to educate clients on digital platforms and capabilities within Key • Ability to work branch hours to include weekends and occasional evenings • Physical Requirements: Prolonged Standing (5- 8 hours per day), frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs • Adaptability: Understands that change is inevitable and seeks value in new ways of doing things while coping with day-to-day frustrations, adversities and uncertainties related to change • Collaboration: Demonstrates a basic understanding of collaborative processes and provides examples of how collaboration has or can help the organizational reach its goals • Critical Thinking: The ability to identify issues, communicate them, and explain the characteristics and steps in effective decision-making • Decision Making: The ability to follow directions while identifying a defensible course of action among alternatives • Emotional Intelligence: Describes the concepts and underlying tenets of emotional intelligence (EI) as a skill and cites examples as to the impact of EI on business results • Business Acumen: Works to understand the business priorities of internal and external clients and can describe relevant profitability drivers and considerations • Oral & Written Communication: Demonstrates the ability to speak, write, and present in a way that effectively conveys the intended message to an audience • Risk Management: Describes key issues and benefits of risk management practices and makes use of organizational resources for risk avoidance and management • Storytelling: Describes storytelling techniques, concepts, and potential benefits • Change Navigation: Demonstrates the ability to modify work as directed and applies the concept of continuous improvement to develop new skills during change initiatives | Responsibilities • Retail Interns gain experience in operational, compliance and risk components of Retail Banking, and are exposed to multiple branch locations and Line of Business activities • Embodies a strong Client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially • Assumes responsibility for the efficient, effective, and accurate performance of teller functions as well as other high-value branch activities • Proactively works to identify and resolve client servicing issues, escalating as needed • Listens for clues for financial wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker • Assists clients in achieving their financial goals and objectives through the use of financial wellness tools • Participates in morning huddles and end of day debriefs • Shadows branch platform teammates and line of business partners in client appointments and business calling activities • Follows compliance, audit and security procedures, balances cash drawer within balancing guidelines • Reviews and maintain knowledge of product guides, fees, and policies to stay current on offerings • Performs other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice • Complies with all KeyBank policies and procedures |
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